Verve Homecare & OneTouch
Verve is a leading provider of complex care, offering round-the-clock services for clients with intricate medical needs. With branches across London, Bristol, and Hampshire, Verve's operations cover over 100 care packages that are supported by nearly 600 care staff. Their motto is that 'no one cares more' and this all-encompassing approach demands an advanced care management system capable of managing the full spectrum of complex care, from risk assessments to medication management.
With all this in mind and having looked at all the other care management systems on the market Verve turned to OneTouch to streamline their workflows and address how OneTouch has revolutionised Verve's complex care management, enhanced efficiencies, and improved care outcomes for both staff and clients.
"OneTouch has given us the tools we need to manage our care delivery more effectively. I'd absolutely recommend it to others in the industry - it has saved us time, improved compliance, and made it easier to provide high-quality care. The benefits are clear and I'm confident it can help other providers in the same way."
What Was The Challenge?
Verve wanted to use the OneTouch system to enhance their digital efficiencies and mitigate against potential organisational and operational risks:
Slow Issue Identification:
Monthly collection and review of paper documentation delayed the identification of care-related concerns.
Manual Processes:
Medication adjustments for emergencies could require physical paperwork which could potentially cause delays, particularly during out of office hours incidents.
Compliance Risks:
Verve's previous care management system lacked the ability to provide real-time evidence for inspections or audits, increasing compliance risks.
Inconsistent Reporting:
Tracking clinical data and care outcomes was labour-intensive and prone to errors, as clinical leads had to manually review physical MAR charts and care plans.
Verve needed a digital platform that could address these operational inefficiencies and help them scale their complex care services without compromising the quality of the care provided.
How OneTouch Helped:
Since implementing OneTouch, Verve has experienced tangible improvements across several areas:
Time Savings:
OneTouch enabled clinical leads to save hours previously spent travelling to collect and review paper documentation. Medication adjustments, which previously required in-person visits, are now managed digitally, reducing travel and ensuring timely interventions.
Streamlined Processes:
The platform has automated care-related tasks, such as MAR chart management and reporting, freeing up staff to focus on client care rather than administrative work.
Real-Time Documentation:
OneTouch's documentation and reporting features provide Verve with a clear audit trail, ensuring compliance with CQC standards. In the event of an audit, Verve now has immediate access to all necessary documentation.
Enhanced Accountability:
The digital clock-in/clock-out feature has also improved accountability, ensuring that staff are paid only for the hours they have worked, saving Verve money and reducing fraudulent time reporting.
Medication Management:
OneTouch's real-time updating of MAR charts has significantly reduces the risks associated with medication errors, particularly during emergencies. This has resulted in faster, more accurate care delivery.
Personalised Care Plans:
The ability to tailor care plans directly within the system has improved flexibility of Verve's care provision, allowing for more personalised client management.
Don’t Just Take Our Word for It.
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