McLean Care & OneTouch

McLean Care delivers home, community and residential aged care services across NSW and Queensland.

Over 3,200 clients are supported by McLean's care and support services.

Earlier this year, McLean Care implemented OneTouch to streamline their scheduling, streamline communication and access to client records, and ultimately improve their care delivery.

Prior to implementing OneTouch, McLean were using four disparate systems to manage their service. These systems did not speak to one another, which meant that there was a lot of double entry required.

Rostering was a tedious process, as was reporting and performing payroll, as many manual corrections had to be applied to the timesheets pulled from their previous system.

Carers also struggled to see a holistic view of their clients, as they were unable to access all of the clients information from their care app. Notes were also paper based and only scanned in at the end of each month, meaning information was not always up to date.

Using OneTouch, staff at McLean have been able to streamline and automate a number of processes to enhance staff efficiency and improve care delivery.

The team at OneTouch guided McLean through their implementation, offering collaboration and a methodical training process for all teams.

Now McLean have a tailored digital solution that has positioned them well for any future reform and regulatory changes.