
Bluebird Care & OneTouch
David Haswell, MD at Bluebird NE, knew that he needed to make a change to the way he was running his offices. Clunky technology was holding him back, so he got in touch with the OneTouch Health team.
David is responsible for 180 members of staff; he needed a system that was as seamless and had the same quality as the care they provide.
"The team at OneTouch are really responsive and they really try to understand and work with us. They understand our point of view, they understand us as a business and that’s a massive plus"
What was the challenge?
For business owners, and particularly those working in care like David, it’s difficult to keep everyone on the same page. The transfer of information is so integral to the efficient and safe delivery of care, and that this is something that David really believes in.
“There are bespoke templates for care charts, we can get information without having to ask patients the same thing over and over again. You can even see photographs for the location that our staff are going to - so no more ‘the white house with the red door? But there are five houses with red doors…’. It’s so useful and our care teams are seeing the benefit for sure. For them it’s things like patient alerts. For me, it's being able to plan a calendar and use live data for business decisions.”
David also explained the difficulty in not only making sure that the businesses are compliant but also being able to prove this compliance at the drop of a hat. According to David, having the opportunity to go paperless has helped tremendously.
The team wanted to
Communicate effectively
Ensuring everyone stayed informed and up-to-date.
Improve efficiency by going paperless
Reducing the time spent on repetitive tasks and manual record-keeping.
Ensure regulatory compliance
Be able to prove this compliance at a moment’s notice.
Make use of live data
Tap into this to inform business decisions and improve the overall care experience.
How OneTouch Helped
After a successful trial with his newest care franchise, David rolled out the platform across the rest of the franchises, improving the efficiency of premium home care, palliative care and complex care across the north east of England.
OneTouch Health has revolutionised Bluebird Care (South Tyneside, Newcastle, Darlington and York) with its all-in-one solution to some of the care industry’s most troublesome issues, all while being customisable, staying simple and being easy to use for even the busiest of staff.
David’s Bluebird team has been using OneTouch for the last two years, with David deciding to kick off their OneTouch journey with a brand new franchise, taking the opportunity to ‘start from scratch’ and test the system before rolling it out across his other franchises. David’s fourth and final franchise started using OneTouch care management software in October 2022 and he hasn’t looked back.
Simple and innovative user experience
OneTouch provides an all-in-one solution to some of the care industry’s most troublesome issues, all while being customisable, staying simple and being easy to use for even the busiest of staff.
Improved care provision
Digitisation not only streamlines compliance, making it easier to achieve a 'CQC ready' status, but also improves the care experience for clients and their families.
Improving the businesses future
The digitisation of care enables it to be more measurable and that switching to OneTouch allows for data to be processed and used to inform future business decisions.

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